All orders are generally processed and shipped with in 2 business days unless otherwise stated. Tracking information is sent automatically once the item leaves our warehouse. Domestic
Domestic orders shipped to the 48 states generally take 7-10 business days in transit via FedEx standard service. In some cases, smaller items may be shipped USPS. The express shipping charges stated are for 3rd Business Day FedEx Express. Custom Bedding
Due to the nature of custom made products, please allow 6-8 weeks for your custom items to be delivered domestically. See our custom bedding full policy shipping section for more information about domestic and international shipping rates, shipping time, Tips and FAQ's.
Click here to see more custom bedding information:Custom Bedding Tips and Information
Outlying States and US Territories
HI, AK, PR orders generally take 8-12 business days in transit. Express shipping options are not available to these territories.Canada and UK
Canadian and UK orders generally take 8-12 business days in transit. Please allow additional time for customs processing. Express shipping options are not available to these territories.
Please Note: You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient.
*To determine exact shipping cost, please add all items to your cart and proceed to check out. After you enter the shipping address (but before you enter your payment info), click “Apply” and the shipping charges will update with the actual shipping amount. Please contact customer service if you need additional assistance.
If you are not pleased with your purchase for any reason, simply call us M-F between 9a.m. and 5p.m. Eastern time at 1-866-999-6255 to request return instructions, and ship it back to us within 14 days of receipt for a full refund of your purchase price (this does not include your original shipping and handling fees). Please Note - Custom Bedding Orders made in the Design House are non-refundable. Click below to see our custom bedding information:CUSTOM BEDDING INFORMATION PAGE
We must receive your returned purchase within 14 days of receipt in order to issue a refund. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card or PayPal account used to purchase the returned item excluding shipping and handling charges. We do not accept returned items that have been used. Used condition includes but is not limited to: item is washed, item is stained, item has hair, lint, or fuzz on it, item smells of smoke or other odor, etc. Items returned in used condition cannot be restocked and are therefore subject to a 50% restocking fee. Items returned must be in their original condition and packaging. If the items are not in the original packaging, but are able to be restocked, you may be subject to up to a 20% restocking fee.
OUR BEST PRICE GUARANTEE!
If, within 7 days of receiving your purchase, you see us offering the identical item at a lower price, call our Customer Service team at 1-866-999-6255 for a prompt credit of the difference to your credit card.
FORMS OF PAYMENT
We accept American Express, MasterCard, Visa and Discover cards. We also accept PayPal (the payment email address on your receipt from PayPal will be Kbmill2000@yahoo.com).
Although we provide guaranteed order security online, if you prefer to pay for your order by phone, Call our Customer Service team toll free at 1-866-999-6255. Customer Service is available Monday through Friday from 9AM to 5PM, Eastern Time.